Returns and Refunds

If you need a refund or returns, please contact us via

As for game and giftcard codes once the code has been used by the customer there is no return or refund of any kind.

A refund or replacement may be applicable within 10 working days in the following conditions:

  • If we are not able to deliver for any reason, we will give you a full refund.
  • If you received an incorrect product, or if the key (code) has not been activated, a refund/replace is possible.
  • If the Key (code) cannot be activated for some unknown reasons, contact us within 36 hours from the time of purchase, and a refund/replacement is possible.

A refund or replacement is not applicable in the following conditions:

  • No refund or replacement will be given once the Key (code) has been sent to you for more than 36 hours.
  • No refund or replacement can be given once the Key (code) has been activated.
  • Refunds will not be issued based on a technical failure of a software/game, failure to meet the minimum requirements to run the software/game on your computer or lack of enjoyment while using the software or playing the game.

Orders Cancellation: reserves the right to cancel any incoming order which it might believe to be of suspicious nature (such as unauthorized / fraud payments etc.). Similar paid orders are refunded and the goods are not delivered.


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